RealMed makes my staff fast and efficient, helping increase productivity and our bottom-line.
RealMed has positively impacted our billing operations, allowing us to significantly increase our claims output without the need to add additional staff. They proactively partner with our organization to learn, and respond to, our unique business needs. They have never failed to rise to the occasion with real world solutions to even our most challenging requests.
With RealMed, we can account for every claim that goes through their system and where it is in the adjudication process. Claim acceptance, claim status and payment information are all done in real time.
The Eligibility edit functionality in RealMed has allowed us to reduce the amount of back end eligibility denials by providing us with a means to check and edit eligibility real time prior to claim acceptance by the payers.
RealMed provides the tools needed to manage our revenue processes. They provide a complete solution to our problems from checking patient eligibility and benefits to posting of payments from payers. These tools, combined with their in-touch customer support and account management significantly helps our bottom line and controls our administrative costs.
One of the keys to being successful in today's market is an organization's ability to be agile. RealMed is an extremely powerful management tool because of the amount of information it provides me in real-time. The tool has helped my organization significantly increase our productivity while giving us the ability to manage our revenue cycle better. RealMed has not only been able to act on industry trends, but they work with us to fulfill our needs.
RealMed has been very responsive to growing with us over the last eight years and they have differentiated their product to grow with our environment…. I think that the real differentiation for RealMed is having that local presence and having that partnership with the payer and the provider to make the most efficient use of resources.
They [RealMed] are very customer focused and they are very innovative. They have brought things to the market prior to other companies and have never veered from that focus on customer service and on innovation.
During contract negotiations, payers have commented to us that we are an easier provider to work with because administratively we are very efficient.
RealMed has enabled us to be able to reduce the number of telephone calls that we make to payers. No longer are we on hold for twenty minutes, thirty minutes, only in those rare examples do we have to do that today. We were even able to redirect some of our telephone lines because we no longer needed them for calls to the payers.
With RealMed, we have always had good relationships with our payers. It is saving them money because our claims are no longer being reviewed by an examiner so for both of us we are saving money and increasing efficiencies.
RealMed really allows you to take on as much business as you can. We just recently took on three new providers last year with no increase in staff.
The front-end users are happy because they're not sitting on the phone with an insurance company for twenty minutes just to find out if the patient has benefits.
RealMed has allowed us to actually be able to budget more efficiently for the billing office. And with that, as we've grown, which we have, we've taken on other types of services. We've been able to actually keep the same staff and actually be able to still produce the same amount of work.
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